Netsil recently launched out of stealth and simply put, they’re offering a universal observability and monitoring platform for modern cloud applications, AKA a “Google Maps for your Cloud Apps”   Most companies are using an increasing number of apps and microservices. But they also create dependencies between each other and the underlying technology infrastructure. Any number of small changes to one app can have unintended impacts on other apps.   Netsil’s product “listens” to the activity going on inside a company’s computing environment and provides IT teams with an auto-discovered map of those interactions so they can quickly see how every app is performing.   Netsil was born at the University of Pennsylvania, where the CEO was getting his Ph.D. There he hooked up with the other co-founder, a high-ranking engineer at Twitter who was having a tough time keeping all of Twitter’s apps and microservices running. Together they realized that what IT and DevOps teams needed was a map of their cloud app environments. The rest is history, so to say.   Netsil now provides observability and monitoring for cloud apps. DevOps teams use Netsil's auto-discovered maps & analytics to assure uptime and performance.   ... https://www.youtube.com/watch?v=Ulf86c0hkLo

O2 and Virgin have almost 40 million customers between them, so it will be a huge challenge to bring their records into one platform. Of course M&As have become increasingly common in the telco industry in recent years, and tongues continue to wag about potential activity involving both BT and Nokia over the next few months. Data solutions provider Sagacity work with leading telcos, so I invited Harry Dougall, CFO and founding partner at on the podcast to discuss the typical challenges companies face when merging. We explore some of the mammoth data tasks that could make or break M&As, such as joining all the data together in a unified format. A merger of this scale often takes years, especially if customer information is spread across siloed departments. We talk about the importance of checking for accuracy and records that need to be merged (if somebody was a customer of both organizations). We also discuss how making decisions about which packages are appropriate for which type of customer, where they could be cross-selling services, and identify the most valuable customers to focus on retaining them. ... https://www.youtube.com/watch?v=JpFuPkYWous

The Monax Platform is a contract lifecycle management tool which allows consumers to easily procure lawyer-tested agreements and stay in full control of their business contracting. Harnessing a unique combination of active agreements, blockchain technology and a business process modelling engine, the platform is designed to move business legal obligations into the networked world. Founded in 2014, Monax is transforming the legal industry. A respected blockchain-native Software-as-a-Service company, Monax builds decentralized systems and growing ecosystem applications. It is on a mission to change the way people consume and manage their legal agreements using the Monax Platform, a powerful contract lifecycle management (CLM) suite. The Monax Platform is a comprehensive toolkit comprising an intuitive interface, first-in-class business process modeling engine and smart contract technology to propel CLM to the digital age. Monax is also one of the co-founders of the Agreements Network, which allows anyone to develop, customize, sell and reproduce legal products. Casey Kuhlman is the CEO of Monax and joins me on my daily tech podcast to talk about how they are built a platform for smart contracts and legal applications of blockchain technology. Prior to cofounding Monax, Casey was the head of legal information systems at the US Open Data Institute. A lawyer and international development practitioner for nearly a decade, Casey has worked extensively in the Horn of Africa, including co-founding the first law firm in Somaliland which he was the Managing Partner of for over four years. Casey has also been a New York Times bestselling author, an infantry officer in the Marines, and is an avid participant in open source software development. ... https://www.youtube.com/watch?v=YWWuKs3mtOw

When it comes to engaging with customers digitally (as we all must do nowadays, vs. face-to-face), leading with empathy and capturing the human experience has never been more important. SundaySky CEO Jim Dicso shares how customers Kaiser Permanente, DISH, and Comcast successfully used emotionally intelligent multimedia to better connect with customers and improve the customer experience (CX). The campaigns his team is building with household brands guide other marketers that want to engage customers more quickly over digital while having limited data about the individual, including: Contextualizing customers' first experience with a brand by creating interactive media that lets them guide the journey or get to self-service assistance faster Using buildable, modular video and multimedia Converting static text pages (How we're making your trip safe during COVID; Here's the discounts we're providing our members as a result of COVID) into dynamic media that re-engage customers contemplating a purchase in the future. SundaySky is transforming customer experience for the world's most demanding brands, enabling them to deliver video-powered experiences that drive breakthrough outcomes at moments of consequence across customer journeys. With SundaySky's Video Experience Platform, brands generate millions of unique digital experiences annually that transform high-stakes moments of consumer frustration, confusion, or indecision into moments of engagement that delight and inspire customers to action. Proven with companies like 1-800 Contacts, AT&T, Citi, Staples, UnitedHealthcare, Verizon, and many others, SundaySky's unparalleled platform and unmatched domain expertise equip brands to achieve step-change business results and quantifiable value from increased revenue, reduced costs, lower churn, and higher customer satisfaction. ... https://www.youtube.com/watch?v=NBXdTsQuXUs