Quadient is the driving force behind meaningful customer experiences. By focusing on four key solution areas: Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient is on a mission to simplify the connection between people, and what matters. The company claims that businesses face a customer exodus if they don’t shift to CaaS (Communications as a Service). This comes as IDC predicts that a quarter of all connectivity budgets will run through CaaS within two years. Scott Draeger from Quadient discusses the immense pressures businesses currently face, with customers demanding an almost instant reply across an increasingly expanding range of channels. In contrast, different business departments struggle to keep pace as interaction with customers is slowed by constantly needing to call on the assistance of their IT team. We also talk about how these problems risk damaging customer experience, leaving people to conclude that the business is too slow to respond/makes them repeat themselves. Gartner reports that more than four-fifths of companies compete based on customer experience poses a real risk of leaving for a competitor. ... https://www.youtube.com/watch?v=RM0oafO498I

As a business, your online interactions have never been more important. The coronavirus has changed the way we’ll be conducting business for the foreseeable future. Now, more than ever before, your customers are turning to you online for rapid responses to their queries across multiple platforms, and real-time information about your hours and delivery services. A company called Uberall is empowering some of the world’s biggest brands and agencies to deliver a memorable ‘Near Me’ Brand Experience — from online interactions to offline sales. The ‘Near Me’ Brand Experience consists of all the online touchpoints that a consumer has with the local outlets of a brand, from finding, persuading, buying and recommending, to returning as a regular customer. Uberall’s solutions enable multi-location brands to easily manage search and discovery, engagement, and conversion in real-time on all online platforms — mobile, voice, and desktop — across websites, mobile apps, store locators, search engines, maps, social platforms, and advertising networks. I invited Greg Sterling, VP Market Insights on Tech Talks Daily to find out more. The digital marketing and search expert talks about what SMBs and multi-location brands should be doing to weather the crisis. We also discuss the impact that COVID-19 is having on digital marketing and how to prepare for recovery. ... https://www.youtube.com/watch?v=mPpT9LV7k6I

Steve Jiang, CEO, and co-founder of Hiretual, a leader in AI-powered recruitment software, joins me on Tech Talks Daily. Steven’s background is far from ordinary. From growing up in a small rural town in China to becoming a pioneer leader in his industry, he always possessed a steadfast dedication to differentiate himself from his peers - leading him to build an innovative company in his own vision. As companies around the country experience the crisis to find candidates for their job openings (9.3 million job openings, to be exact), now more than ever is the time to find the right tools to help fill the gap. I learn more about how Hiretual’s software can help transform the recruiting process for companies across the board – it has even become a key resource for those in the recruiting and sourcing industry by helping businesses cut their sourcing time by as much as 80%. Steven shares why AI is helping the post-pandemic hiring market, his experience in the technology and recruiting industry, and the story behind the creation of Hiretual. ... https://www.youtube.com/watch?v=Y0sbccWMgNo

In this compelling episode of Tech Talks Daily, I am joined by Terry Ray, Senior Vice President at Imperva, for a crucial discussion on a frequently overlooked aspect of data security: protecting low-value data. Terry brings a wealth of knowledge and a unique perspective, warning organizations about ignoring what is often perceived as insignificant data. Throughout the episode, Terry emphasizes a critical message: no data should be ignored, regardless of its perceived value. He draws an analogy between data security and home security, illustrating how leaving low-value data unprotected is akin to leaving your front door wide open. This oversight can give cybercriminals a foothold, allowing them to gather insights and eventually target more valuable, sensitive data. The conversation delves into why organizations need to monitor low-risk data as intensely as high-risk data. Terry argues that the goal of data security shouldn't be merely to catch criminals in the act but to identify and thwart their efforts before they can execute their plans. He stresses that even data classified as low risk can be extremely valuable in the wrong hands, necessitating vigilant monitoring and protection akin to other cybersecurity practices. We explore real-world examples where organizations have suffered significant breaches due to insufficient attention to low-value data. These examples highlight the need for comprehensive visibility and knowledge of all data types to detect and respond to breaches effectively. A vital part of the discussion focuses on balancing data accessibility and security. Terry underscores the importance of continuous monitoring and analysis of unusual behavior and implementing robust controls to ensure that data access is both authorized and secure. In a world where data breaches are increasingly common and sophisticated, Terry advises organizations to prioritize data security and close any existing gaps in their security strategies. He also highlights the growing importance of leveraging machine learning and AI in analyzing data and identifying potential risks. ... https://www.youtube.com/watch?v=jtZBbkBrzAQ