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LBRY Claims • why-we-charge-exchange-restocking-fees

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30 Mar 2021 18:32:52 UTC
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Why we charge exchange & restocking fees at CysterWigs
We get asked about this frequently and I consider it a fair thing to ask about. In a nutshell: we charge these fees on the back end to offset the costs associated with giving people free shipping + excellent discounts + a loyalty program -- which is essentially a 2% cash back system for our return customers. We prioritize helping you save as much possible up front, but all of those perks become a financial loss to us if you return the product. The fees we charge help us recoup some, but not all, of those expenses.

This particular topic can be sensitive. A lot of folks are really eager to assume we charge these fees to be evil or because we're greedy. In fact, we charge them because we're being really generous and cannot afford to offer free exchanges on top of all the savings we offer up front.

So, as I say in the video, you should plan your wig purchases based on what's most important to you. If saving money up front and fast shipping are high priorities to you, then our store will treat you like a goddess and you will most likely walk away VERY happy. However, if you rely on frequent returns to find your perfect wig, you may want to consider a store that charges more up front but offers free exchanges on the back end. Unfortunately, no store makes enough on these products to offer both to you, because there are handling, shipping, warehousing, labor, credit card transaction, and other fees that WE as retailers have to spend for every single purchase. Just because you don't pay for that stuff in my store doesn't mean that it's free for us to do these things for you.

If you take nothing else from this video, I hope that you will keep in mind that you should always run with the option that makes you the most comfortable at the end of the day.
- Heather
...
https://www.youtube.com/watch?v=y1OPEKfjQ4s
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