Liam Delap, Digital Automation Leader and Director of Enterprise at Pypestream, joins me on the Tech Talks Daily Podcast. Liam is a CX automation and Conversational AI evangelist and has served as an enterprise technology consultant and leader throughout most of his career, working with many Fortune 1000 organizations to transform their customer's digital experience. At Pypestream, Liam enables both existing and prospective clients with insight into how to craft their automation journey using Conversational AI for optimal success. His dedication to understand each client's environment and needs allows Liam to design custom solutions that always ensure an outstanding return on investment (ROI). Pypestream is a conversational AI platform that optimizes the customer experience at the enterprise level. Pypestream has been in business for five years. They are venture-backed, with 38M raised and seeing increased success as the pandemic forces large companies to think outside of the call center box when outsourcing customer support. We talk about AI Chatbots and using artificial intelligence to automate customer experience. We also discuss the effects of the CoronaVirus pandemic on CX and the technological changes they have forced. ... https://www.youtube.com/watch?v=xENm7GWRZ8I

In a world grappling with the dire consequences of climate change, innovators like Denis Creighton are pioneering solutions that marry technology with environmental responsibility. Denis, the CEO & Co-Founder of IMPT, sat down with me to explore how blockchain technology is transforming the carbon credit market. IMPT is not just another carbon-offsetting platform; it's an ecosystem designed to connect retail brands and consumers in a socially responsible pact for sustainability. The IMPT model allows consumers to be part of climate change mitigation in a way that's not only easily accessible but also verifiable thanks to blockchain technology. The discussion kicked off by addressing the crucial need for a green blockchain that assures transparency and traceability in carbon credit programs. I learn how IMPT empowers everyday consumers to make sustainable choices through their retail experiences, allowing them to earn free carbon credits. Denis emphasized the moral imperative for businesses to reduce their carbon footprint. He introduced the IMPT Retail Partnership Network, a strategic alliance aimed at cultivating a culture of eco-consciousness. The Planet's Loyalty Program, another IMPT innovation, not only incentivizes responsible consumption but also allows points to be exchanged for carbon credits, thus offering a twofold benefit. Blockchain's role in this ecosystem is significant. Denis pointed out that this technology ensures a level of traceability and credibility hitherto difficult to achieve in carbon offset projects. This fortifies trust and encourages more individuals and businesses to partake in these crucial initiatives. We discuss the throwaway culture prevalent in society today and the resultant environmental degradation. Drawing inspiration from literature and music, including books like "Long Walk to Freedom" and "The Power of Your Subconscious Mind," as well as their shared favorite song, "Skinny Love," they stressed the need for individual and collective action. The conversation also addresses the darker aspects of the carbon credit industry, notably the deceptive greenwashing tactics employed by companies like BP and the environmental toll of agriculture. Through IMPT, Denis aims to facilitate actionable climate change mitigation that places the power back in the hands of consumers. The platform epitomizes a future where blockchain guarantees transparency, enabling everyone to contribute to a more sustainable planet. ... https://www.youtube.com/watch?v=AcJYvW4I5dM