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6 Jul 2019 10:23:04 UTC
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Troubleshooting Techniques Troubleshooting Remotely
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On today's Tech, No Babel: Troubleshooting Techniques: Troubleshooting Remotely

1. Ask a lot of questions. Questions are your life line. The more you ask, the more information you'll have.
2. Look for evidence to rule out your hypothesis. It's easy to jump to conclusions early. When you do so, though, you may miss the actual solution.
3. Devise tests. How can you prove a problem or narrow down which one it is? Figure out a way to test and you'll see.
...
https://www.youtube.com/watch?v=ssP89cpV0CI
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